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FAQs
All your usual payment providers such as Mastercard, Visa, American Express, PayPal & Apple Pay
Don't worry, we've got you covered. Instances of products arriving damaged are exceptionally rare, thanks to our rigorous quality control measures carried out by our trained warehouse staff prior to shipping.
However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.
Yes, you can update your shipping address after placing an order, provided it hasn't been dispatched yet.
Please contact us at support@luciancole.com with your order number and the new shipping address as soon as possible.
